| Buying On-Line |
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At any time you can view the contents of your shopping basket, including item totals and quantities, by clicking the "View Shopping Basket" icon in the top menu bar or clicking the message link at the top of the main product display after you have selected to "BUY" an item. At this stage you can change quantities, remove items and continue shopping for other items. Example of "View Shopping Basket" display before you proceed to Checkout:
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UK & EU ORDERS & DELIVERIES: | |
| Proceed to checkout | |
INTERNATIONAL ORDERS & DELIVERIES: | |
| Before we can process your order we need to calculate the cost of delivery to your delivery address. Contact our sales office on +44 1202 872771 or +353 15262722 between 09:00 and 17:00 GMT or email | |
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When you have completed the selection of items you wish to purchase, you should check the items and quantities carefully to ensure they are correct in your shopping basket and then proceed to the checkout stage of the process, where you will be invited to complete your card holder details, including address and delivery options, as shown in the example below. A contact telephone number is required at this stage in case we need to contact you about your order. |
| UK & EU ORDERS & DELIVERIES:Proceed with the payment process as shown below. To avoid delays, Please make sure you have selected the correct UK or EU region for shipping. We have different Courier Service charges for different regions of the UK and the EU, including: Northen Ireland, Jersey and the Channel Isles, Isle of Man, Parts of Scotland, Scottish Isles and highlands. |
| OTHER EUROPEAN & INTERNATIONAL ORDERS & DELIVERIES:
| We need to add Courier Service charges for NON EC and International destinations. Before we can process your order we need to check and calculate the cost of shipping to your delivery address. You can contact our sales office for advise on +44 1202 872771 between 09:00 and 17:00 UK time or email Example of the first stage in the Check out process - Cardholder and delivery details |
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PRODUCT AVAILABILITY AND DELIVERY | ||||||||||||
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Depending on stock levels certain items may take longer than others to deliver. Please allow from 2 to 7 days for items to be shipped. Upon receipt of your online order we will reply to you by email with the estimated ship date. | ||||||||||||
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STANDARD DELIVERY TO MAINLAND UK | ||||||||||||
| For purchases online, delivery within the UK mainland is shown below up to a weight of 20KG. We will inform you of by email of any purchase that exceeds the 20KG limit. | ||||||||||||
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DELIVERY TO EU COUNTRIES | ||||||||||||
| For purchases online, delivery charges to specific countries within the EU acn be selected from the drop down is shown below up to a weight of 10KG. We will inform you of by email of any purchase that exceeds the 10KG limit. | ||||||||||||
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| A signature will be required on delivery, should a delivery be attempted but there is no answer a card will be left providing full instructions. | ||||||||||||
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INTERNATIONAL DELIVERY | ||||||||||||
| Please email or call us on +44 1202 872771 and provide the full shipping address and we will be pleased to provide a price quotation. | ||||||||||||
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| The steps outlined below are there to help you, should you find it necessary to return any items that he been sent to you on approval, in error or which fail to meet the requirements of your order: Returns must be notified and received at ITM Components Ltd ideally within 10 days following your receipt of product (max 21 days). Any products returned must be in a re-saleable condition & include the original packing and documentation. |
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STEP 1: CONTACT ITM TO OBTAIN AN "SC" NUMBER. |
| Contact ITM Components Sales Department by email or using the web site "Returns Procedure" contact form or call us on 01202 872771 to obtain a Return Authorization (SC) number before returning product. Call between 9:00am and 5:00pm Monday to Friday. Products returned without an SC number will be refused. |
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STEP 2: PACK THE PRODUCT SECURELY |
| Pack the Product(s) securely, wrapped or packaged and in an external carton. Make sure you include a copy of the Packing List with your return. Make sure you include your name address and a contact telephone number. |
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STEP 3: ADDRESS CLEARLY & MARK "SC" NUMBER ON OUTSIDE OF PACKAGE |
| Clearly mark the outside of the package or carton with the ITM Components Ltd address, telephone number and SC number, as shown below. Please do not put the SC number on the "product" itself. |
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| ITM COMPONENTS LIMITED |
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10 Whittle Road Tel: 01202 872771 |
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STEP 4: SEND YOUR PACKAGE CARRIAGE & INSURANCE PAID |
| The customer is responsible for all shipping charges for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance. ITM will not accept responsibility for loss or damage of goods during return, please make sure that the insurance cover option is taken with the courier service provider. |
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STEP 5: ON RECEIPT AT ITM - PRODUCTS WILL BE INSPECTED |
| Upon receipt, all products will be inspected and at our discretion, credit may be refused or a restocking fee may be assessed. Our sales department will advise you.
Note: 1. Packages without an SC number on the outside will be refused. |
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FAILURE TO COMPLY WITH THE PROCEDURE OUTLINED ABOVE WILL RESULT |
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All goods are sold on the basis that the following conditions are incorporated in the contract and supersede all conditions of the Purchaser's order unless otherwise agreed in writing. The following conditions shall apply: |
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1 Suitability of Goods |
| (a) The Purchaser shall be solely responsible for the suitability of products and designs for its purpose save insofar as any stipulations are in accordance with the Seller's express written advice. All specifications, drawings and particulars of weight and dimensions are subject to normal tolerances and the Seller will accept no responsibility for errors or omissions once the Purchaser has approved details submitted. (b) Descriptions and illustrations contained in the Seller's catalogues, price list and other advertisements are intended as merely to present a general idea of the goods described therein and do not form part of the contract. Unless otherwise agreed in writing performance figures given by the Seller are based on experience only and are not specifically guaranteed. (c) The Seller shall not be liable for damage due to use of unsuitable products nor for the misuse of any product. |
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2 Quotations and Acceptance |
| (a) Quotations are valid for thirty (30) days unless stated differently in writing and represent no obligation until the Seller accepts the Purchaser's order. The Purchaser's order must be identified with an order number and must contain sufficient information to enable the Seller to proceed, including reference to a valid quotation. (b) No variation of the Seller's conditions or of the contract shall be binding upon the Seller unless and until the variation has been accepted in writing by a duly authorised person on behalf of the Seller. Changes in Law or inconsistencies arising from any agreed variation affecting conditions within the contract shall not invalidate these conditions as a whole. |
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3 Price and Delivery |
| (a) Prices do not include VAT unless specifically stated. (b) Prices do not include carriage and packing unless specifically stated, the seller reserves the right to charge for all carriage, insurance and packing (c) The Seller reserves the right to deliver in more than one consignment and to invoice each consignment separately, together with the appropriate carriage and packing costs. (d) The delivery period quoted is an estimate only and commences from the Seller's acknowledgement of the Purchaser's order and receipt of monies for any down payment, deposit or stage payment that may be shown on the quotation. Provided the Seller takes all reasonable steps to deliver the goods at the time stated. The Seller shall be under no liability for failure to do so. |
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4 Export Sales |
| (a) Delivery and carriage terms are from ITM-Components Limited in the UK, unless subsequently amended SPECIFICALLY by the Seller's acknowledgement of the Purchaser's order. Unless otherwise stated the goods will be packed to the Seller's normal specification in non-returnable packing. (b) This contract shall be subject to procurement by the Purchaser at its own expense of any import licence required for the import of the goods to the country where the goods are to be despatched from the UK and the procurement by the Seller at the Purchaser's expense of any export licence required to export the goods. (c) Payment. Unless otherwise agreed and shown, on the quotation, all payment shall be made in advance against Pro-Forma Invoice or through an irrevocable Letter of credit confirmed by a London clearing Bank to be established in favour of the Seller and have an initial validity equal to the delivery period plus six (6) months. This Letter of Credit shall permit part payment and provide for the release of 100% of the contract value of each shipment. Unless otherwise stated no cash or other discount will be allowed. (d) Documents. The Seller will supply one invoice and one packing note with copies as required for each consignment of goods notwithstanding that the consignment may comprise more than one package. All contracts will be construed in accordance with Incoterms 1980 in the event of any inconsistency between Incoterms 1980 and these conditions, these conditions shall prevail. It is the Purchaser's responsibility to satisfy itself that the goods comply in all respects with any laws or regulations applicable to the intended use. |
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5 Title and Risk |
| (a) Ownership shall pass to the Purchaser on full payment for the goods during that time the Purchaser shall be entitled to sell the goods in the ordinary course of its business but shall hold the proceeds of sale in trust for the Seller. (b) Risk shall pass to the Purchaser on delivery of the goods to the Purchaser or such persons as it may direct in accordance with these conditions of sale. (c) As soon as the Purchaser becomes aware or has reason to suspect loss or damage in transit it shall notify the Seller failing which the Seller shall not be bound to bear the loss or damage. (d) If the Purchaser (1) fails to make any payment to the Seller when due or (2) becomes insolvent, bankrupt or goes into liquidation or (3) makes any arrangement with its creditors or has a Receiver appointed over any of its property or undertaking then the power of sale under paragraph (a) of this condition shall automatically cease and the Seller shall be there upon entitled to enter upon the premises of the Purchaser and reclaim the goods. |
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6 Payment |
| (a) Liability for payment on sales shall arise on delivery of goods to the Purchaser or such persons it may direct and payment shall be due and received as specified on the quotation. A credit facility may be approved for certain customers for payment within a 30 day period, unless otherwise shown in writing in the quotation. Any discounts specified on the Seller's quotation shall apply only where payment is so received. Payments shall not be withheld on account of any claim of the Purchaser against the Seller. The Seller reserves the right to charge interest at 2% per month in respect of any sum outstanding on the due date. (b) The Seller reserves the right to withdraw the credit terms in paragraph (a) of this clause and substitute Credit Card, CWO, COD or Pro Forma terms. (c) The Seller reserves the right to suspend deliveries where payment for any order related or otherwise is not received in accordance with this clause. (d) No cash or other discount will be allowed unless specified on the Seller's acknowledgement. The Seller reserves the right to limit the warranty on goods for which payment is not received in accordance with these payment terms. Any Debit Notes issued by the Purchaser are memoranda only and are not permissible deductions. |
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7 Price Variation |
| The Seller reserves the right to increase the price of the goods to be sold in proportion to any increase of costs to the Seller between the date of acceptance of order and the date of delivery (including but not limited to those relating to the exchange rates, labour, materials, transport and taxes) or where the increase is due to any act or default of the Purchaser including the cancellation by the Purchaser of any part of the order. |
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8 Storage |
| When delivery is delayed for reason attributable to the Purchaser or its Agents storage or other additional costs will be charged to the Purchaser and the goods will be at the Purchaser's risk from the date of commencement of such delay. The Seller reserves the right to invoice the goods at the original date which shall be the date of commencement of the guarantee. |
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9 Variations |
| If the Purchaser requests any variation to the goods or suspension of the contract or if the Seller is unable to proceed with the contract due to any act or default of the Purchaser, the Seller shall be entitled to re-imbursement in full for the costs (including but not limited to those relating to the labour, materials, transport) incurred in the execution of the contract prior to the variation or suspension and for any additional costs thereby incurred. |
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10 Guarantee |
| (a) The Seller guarantees to honour the manufacturers warranty and at its discretion to repair or replace free of charge any of the goods found to its satisfaction to be defective within a one year period due to faulty materials or workmanship provided that the goods have not been modified or repaired other than by the Manufacturer, the Seller or his appointed Agent and have been stored, operated and maintained within the manufacturer's recommendations for use. (b) The Seller's obligation herein to repair or replace the goods is the only liability of the Seller (Except in respect of death or personal injury caused by negligence within the meaning of Section 1 of the Unfair Contract Terms Act 1977 as regards quality, fitness or description of the goods and their correspondence with the sample) and the Seller shall not be liable for any other damage direct, consequential or other loss or loss of profits of whatever kind and howsoever arising. All other representations warranties conditions terms and statements express or implied statutory or otherwise are hereby excluded. (c) The Purchaser shall inspect the goods and shall notify the Seller of any defects within thirty (14) days from the date of delivery save that notice of damage to any goods in transit must be given to the Seller within forty-eight (48) hours of delivery. (d) In case of goods repaired or replaced by the Seller the guarantee shall terminate at the end of the original guarantee period. |
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11 Purchaser's Items |
| Items supplied by the Purchaser for the contract shall be of suitable quality and shall be provided free of charge in sufficient quantities and at times required by the Seller. A defect in items provided by the Purchaser shall not entitle the Purchaser to rescind the contract reject the goods, make deductions from the contract price or claim damages in respect of such defects and the Purchaser shall indemnify and keep indemnified the Seller against all action claims, demands, proceedings, losses or costs arising from the supply of defective items by the Purchaser. |
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12 Forte Majeure |
| The Seller shall have no liability in respect of failure to deliver or perform or delay in delivering or performing any obligations under the contract due to causes outside the reasonable control of the Seller such as acts of God, fire, flood, war and civil disturbance or riot, acts of Government, currency restriction, labour disputes, strikes, unavailability of materials or failure of suppliers, carriers or sub-contractors to deliver on time. |
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13 Origin of Goods |
| The Seller makes no representation and gives no warranty in respect of the sources of origin of manufacture or production of the goods or any part thereof. |
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14 Patents |
| Sale of products by the Seller to the Purchaser does not convey or imply any licence to use, modify or copy any patented or registered design which forms a part of the product or which is owned by the Seller. |
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15 Health and Safety at Work |
| The products supplied by the Seller for use at work may be classified as electrical, mechanical, or electronic equipment or computer software. These products are supplied against the manufacturer's specification and when used in a normal or prescribed application and within parameters set for mechanical and electrical performance will not cause any danger or hazard to health or safety provided that normal use and safety practices are observed and such products are used in accordance STRICTLY with the instructions, guidance and warnings printed in the product documentation. Many products contain high-voltages which must be regarded as unsafe. |
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Copyright © 2012 ITM Components Limited all rights reserved
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